The IRS Taxpayer Advocate Service (“TAS”) is supposed to be “Your Voice” at the IRS. National Taxpayer Advocate Nina Olsen’s recent speech is definitely reflecting our voice. She called the level of IRS customer service given to taxpayers “pitiful.”
Olsen attributed the poor service to inadequate funding that has forced the IRS to automate many of the most important tax administration functions and skimp on training employees on taxpayer rights. To quote Homer Simpson, “Duh!”
We don’t see any changes in store for IRS customer services, but at least TAS is on your side.
If you want guidance resolving your tax problems you can contact your local taxpayer advocate or call TAS at 877-ASK-TAS1. For questions regarding nonprofit tax questions, call the IRS Exempt Organizations Division at 877-829-5500 – or us .